We Tried To Decode This Confusing Hotel Mystery and Here’s What Carol in the Chat Told Us.

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In case you haven’t heard, a brand-new theme park is coming to Universal Orlando next year.

©Universal | Epic Universe Concept Art

Epic Universe will feature lands dedicated to Celestial Park, The Wizarding World of Harry Potter – Ministry of Magic, SUPER NINTENDO WORLD, How to Train Your Dragon – Isle of Berk, and Dark Universe, and it will also include three new hotels. Universal recently shared a ton of new details about the in-park Helios Grand Hotel…and it led us down a confusing rabbit hole — only to be saved by Carol in the chat.

The Universal Helios Grand Hotel will be Universal’s first in-park hotel — meaning it will have a dedicated and exclusive entrance straight into Epic Universe. Universal recently shared a ton of new details about the Helios hotel, including what kind of restaurants and bars will be available, plus the types of rooms, recreation, and more.

Universal Helios Grand Hotel ©Universal Studios

We’ve known about the hotel’s projected 2025 opening for a while, but when Universal dropped all these new details they also updated their web page for the Helios Grand Hotel — and it led us into a frenzy. You see, when they updated the website they also included a number to call for reservations — so we did! But, our excitement was short-lived once we spoke to Linda on the phone. Linda checked the inventory and couldn’t find any available dates for the Helios hotel in 2025 yet.

©Universal

So, we thanked Linda for her time and decided it must be a website fluke. An oversight. Still, we were determined to get to the bottom of things so we called again and spoke to Steve — who essentially told us the exact same thing that Linda did. The website had not yet been updated and was still showing a number to call for reservations, though.

We did what any responsible theme park journalists would do, and decided to reach out via chat on the Universal website to see if the people behind the computer screen could help us out.

©Universal

And, they did! Carol in the chat was extremely helpful — but she still told us the exact same thing that Linda and Steve had previously told us. There was no inventory showing for the Helios Grand Hotel in 2025 just yet. Carol in the chat told us to continue checking the website for updated information, and word must have gotten around about our efforts (or there were hundreds of other people calling and asking the same thing) because soon enough, the website was updated to show that reservations would be available at a later date.

©Universal

So, you still can’t book reservations for the Helios hotel just yet. But, the good news is that you can book reservations for the other two new hotels coming to Epic Universe — Stella Nova and Terra Luna.

©Loews Hotels & Co

While we may not be able to make reservations just yet or even know when this hotel will officially be opening, we do know one thing — we’ll be on the hunt for the latest updates. Make sure you stay tuned to the Disney Food Blog so you don’t miss a thing!

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