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News! Food Pre-order Test in Progress at Disney’s Hollywood Studios


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It looks like the next phase of Disney dining technology testing is upon us!

Express Order screenshot

Express Order screenshot

Thanks to WDWMagic and OrlandoParkNews we learned that a limited-run test (from now until May 12) is currently in place for guests visiting Disney’s Hollywood Studios. If you have somehow indicated that you will be visiting Hollywood Studios via your My Disney Experience account (either by making a FastPass+ choice for attractions or a dining reservation for the park’s Table Service locations), you may receive an e-mail invite to participate in a test involving pre-ordering food items at Backlot Express Counter Service or Fantasmic! concession.

Hollywood Studios FastPass+ Selections

Hollywood Studios FastPass+ Selections

Express Order is the name of the free app that guests are invited to download in order to participate.

Express Order app Home Page

Express Order app Home Page

Upon opening the app, you’ll see two dining choices: Backlot Express or concession options for Fantasmic! Please note that Fantasmic! concession pre-ordering is only available prior to the start of the show each night.

Backlot Express and Fantasmic! options

Backlot Express and Fantasmic! options

Just swipe to the right for further choices and instructions. For instance, with Backlot Express, you’ll see that you can choose to

order your food To Go or for Pick Up (it’s anticipated, however, that options for table delivery will be available in other phases of the test).

Backlot Express intro screen

Backlot Express intro screen

Next comes the fun part… choosing your food! Though the full Backlot Express menu is available, these are just glimpses of a couple of the screens to give you an idea.

A few entrees from the Backlot Express menu

A few entrees from the Backlot Express menu

Desserts on the Backlot Express menu

Desserts on the Backlot Express menu

Just tap the “Plus” icon to add an item to your order, and you will see your running total at the bottom.

Running total at the bottom of the menu

Running total at the bottom of the menu

When you select “Checkout,” you’ll see that you will not be charged until you receive your food.

Charge notice

Charge notice

Go over your order to make sure everything you want is noted, and enter the required email and credit card info.

Final order review

Final order review

Credit Card request and info

Credit Card request and info

It’s important to notice on the Payment scroll that the Disney Dining Plan is NOT currently accepted — at least not during this testing phase.

After that, it’s just a matter of Placing Your Order and showing up at Backlot Express and heading to the Express Order sign! Your order will be prepared upon your arrival, which is why enabling location services on your phone for this app is a must.

Order Saved screen

Order Saved screen

You see that you also have the options to change the order delivery mode (Pick Up or To Go), modify, or cancel your order.

Now I think this next one is pretty darn cool… If you love seeing the Fantasmic! nighttime spectacular during your vacation, but aren’t as much of a fan of the HUGE concession lines in the back of the Hollywood Hills Amphitheater (or juggling a bunch of items on your way back down the theater steps), you may be thrilled to participate in a test for in-seat delivery of a limited number of popular items such as Popcorn, Hot Dogs, and Mickey Pretzels.

Fantasmic! intro screen

Fantasmic! intro screen

Upon arrival at Fantasmic, just choose your seat, open the app, and pick your items — FROM YOUR SEAT! Again — the app will remind you that this option is not available until prior to showtime.

Fantasmic! Concession limited menu

Fantasmic! Concession limited menu

You can even add some of the “Made with Magic” souvenir items to your order.

Made with Magic items

Made with Magic items

A limited selection of beverages are available as well.

Fantasmic! Beverage options

Fantasmic! Beverage options

The end of the beverage screen and Total area

The end of the beverage screen and Total area

In order to have your food “find you” —with the help of a Cast Member in a red apron who you should be on the lookout for — location services must be enabled for this app on your device. You will be asked to show your order number to the Cast Member on your device as proof of purchase. At this time, the pre-order options are only available for the first showing of Fantasmic! when two performances are scheduled.

So, what do you think of this next wave of technology testing? Would you give it a shot? Or have you already? Though the test is brand new, if anyone has participated in pre-ordering for Backlot Express or Fantasmic! Concession, we would love to hear how it went for you as we learn more about how technology continues to grow in terms of Disney dining and vacation planning!

What do you think of the options to pre-order your food at these select locations? Please let us know with a comment!

Disney Food Blog Fans, be sure to check out our DFB Disney World Dining Guide e-Books! Find great deals at DFBStore.com!Also, come on over and:




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